Simplifying returns on Noon Minutes
Simplifying returns on Noon Minutes
Transformed the returns experience from a manual, customer service–dependent process into a seamless self-serve flow within the Noon Minutes app. This not only empowered users to raise and track requests instantly but also cut customer support load, shortened resolution times, and strengthened user confidence in the platform.
Transformed the returns experience from a manual, customer service–dependent process into a seamless self-serve flow within the Noon Minutes app. This not only empowered users to raise and track requests instantly but also cut customer support load, shortened resolution times, and strengthened user confidence in the platform.
Key Outcomes
Key Outcomes
62%
62%
Adoption Rate
Adoption Rate
48%
48%
Customer Service Load Reduction
Customer Service Load Reduction
95%
95%
Reduction in Resolution Time
Reduction in Resolution Time
Timeline: 2025 - 1 Month
Design Team: Urjasi Dutta, Murtuza Ali Hussainy
Design Leads: Ganesh Bansod, Waleed Alireza & Ali Kafil-Hussain
PM: Vishvesh Pandya